Eligibility

To apply for finance you must:

• Spend a minimum of £349 (£600 for interest bearing agreements) & place at least a 15% deposit. A minimum loan amount of £349 must remain after the deposit
• be at least 18 years of age
• have been a UK resident for 3 years or more
• be able to make repayments by direct debit
• be in regular employment* (minimum of 16 hours per week) including self-employment, or in permanent residence with your spouse/partner who is in regular employment

*If you are retired and receive a pension or registered disabled and unable to work, Novuna Finance may ask for proof of sufficient income.

Thresholds

Interest Bearing Finance Agreements are available on terms for all orders that meet the critera outlined above and have a minumum order value of £600. Interest free credit is available on orders that meet the above criterea and minimum spend for the term outlined in the table Below

Min Total Spend	Max Term
£349	6 Months
£650	12 Months
£1000	18 Months
£1800	24 Months
£2999	36 Months

Here's what you need to know:

INFORMATION REQUIRED

During the loan application process, you will be asked for your personal information such as name, 3-year address history, date of birth, email and telephone contact details and employment/income information. If you are accepted, you will also need a credit or debit card registered to you at your address on the credit application so that the lender can carry out an electronic identity check.

PROCESSING TIME

With most applications, we expect that you will be given a decision on whether your application has been accepted or declined within 10-20 seconds. In some cases, the lender may return the decision as 'referred'. You will then receive an email with further instructions once the underwriters have made a decision. For in-store applications, you can usually wait in the shop whilst the underwriters review your application. Underwriting hours are between 8am and 8pm, Monday to Friday (excluding Bank holidays), 9am and 6pm on Saturday, and 10am and 5pm on Sunday. If your application is referred outside of these hours then you may have to wait until the next working day for the decision.

DELIVERY

For finance orders made online or via mail order we are only able to deliver the goods to the address on your credit agreement (your home address). You will not be able to have the goods shipped to another address or collect the goods from us in person. You can only arrange the delivery of your order pending the approval of your finance application.

RETURNS & CANCELLATION PROCEDURE

Please refer to our returns policy if you wish to return your order. If we accept your return, we will contact the lender to cancel the credit agreement. We may not be able to cancel the finance if the return falls outside of our returns period.

DECLINED CREDIT APPLICATIONS

You will be informed if your application has been declined. The lender is unable to share the reason for decline with us. Some reasons your application might be refused include:

• you do not meet the eligibility criteria (see above);
• adverse credit reference agency information;
• your credit score;
• you are considered to be overcommitted; or
• your existing account performance with other lenders.

The lender will give you the contact details for the credit reference agency used. They will also give you information on how to appeal the decision if you wish to discuss the matter. Please note that the lender is unable to discuss this over the telephone due to Data Protection rules. You should also note that each lender applies its own credit score to applicants so if you have recently been accepted for credit elsewhere this does not necessarily mean that appealing the decision on this basis alone will result in a change of decision.

THE LENDER

Stif Mountain Bikes acts as a credit broker and only offers credit products from Novuna Personal Finance. Novuna is a trading style of Mitsubishi HC Capital UK PLC Authorised and regulated by the Financial Conduct Authority. Financial Services Register no. 704348.Registered Office: Novuna House, Thorpe Road, Staines-upon-Thames, Surrey, TW18 3HP. Registered in Cardiff under company no. 1630491. The register can be accessed through http://www.fca.org.uk

Stif Mountain Bikes acts as a credit broker and will introduce you to Novuna Personal Finance to complete your application for finance. We may receive a commission if your application is successful, and the amount may vary depending on the product chosen and the amount of credit taken out.

Stif Mountain Bikes is a part of Jungle Products, which is registered in England and Wales 03291752. Registered office: Unit 3, New York Mills, Summerbridge, North Yorkshire, HG3 4LA. Jungle Products is authorised and regulated by the Financial Conduct Authority. FCA Reg No: 719212

If you have any questions, or would like one of our staff to take your application over the phone, please call us on 01423 780 738